Refund policy

EXCHANGE & REFUND POLICY

Your happiness is our top priority 🤍

If something isn’t quite right, we are here to help you sort it out smoothly.

Inspect Upon Delivery (Courier Service)

  • See It First: We don’t have a physical store, so we allow you to check the product while our courier is waiting with your order.

  • On-the-Spot Returns: If you decide the item isn't for you, you can hand it right back to the courier. In this case, only the shipping fee will be charged/deducted.

How to Proceed

  • For any exchange or return requests after the courier has left, send us a direct message (DM) on our official Instagram page with your order details to get started. Our team will guide you from there!

Exchange Policy

  • Timeline: Within 7 days of receiving your delivery.

  • Condition: Unused, unworn, unwashed, with all original tags attached and your receipt/order confirmation handy.

  • Process: Send us a clear photo of the item and receipt showing its condition for approval.

  • Shipping Fees: Please note that customers are responsible for shipping fees on returns and exchanges.

  • Availability: Exchanges are subject to stock availability.

Refund Policy

  • Timeline: Within 7 days of receiving your order.

  • Condition: Returned in original condition with tags, accompanied by a clear photo of the item and receipt prior to approval.

  • Shipping Fees: Shipping fees are non-refundable, and customers cover the shipping fees for returning items.

  • Processing: Refunds are processed after we inspect the returned item.

Non-Returnable & Sale Items

  • Final Sale: Sale items, discounted pieces, bundles, and gift cards cannot be refunded or returned.

Shipping & Processing

  • Standard Orders: Shipped within 4 to 7 working days (excluding weekends and official holidays).

  • Exchange & Refund Orders: Processed within 5 to 10 working days from your request.